Claudia Haugh

Відгук на Sparks Calltech

I recently had the opportunity to interact with th...

I recently had the opportunity to interact with this call center and my experience was fairly average. The representatives were professional and courteous, but I found the overall approach to be lacking in terms of personalized customer service. The wait times were reasonable, but the issue resolution could have been more efficient. While the representatives had a good understanding of the products and services, I felt that they lacked the ability to go the extra mile in providing solutions tailored to my specific needs. The communication was clear, but it lacked warmth and empathy. Overall, I would rate my experience as average. There is definitely room for improvement in terms of customer-centricity and delivering a more personalized service.