Marsha Rice

Відгук на At design llc

As a customer, I recently had the opportunity to e...

As a customer, I recently had the opportunity to engage with a design company for my project. Upon visiting the company's website, I found it to be visually appealing and user-friendly, making it easy to navigate through their services and portfolio. The website also provided detailed information about their team and expertise, which helped build a level of trust.

However, the overall experience was average. The response time in terms of getting back to my queries was slower than expected. The customer service lacked personalization, making it feel like a transactional process rather than building a genuine rapport. Additionally, the pricing structure was not transparent, and I had to inquire multiple times to get a clear understanding of the costs involved.

On the positive side, the quality of the design work delivered was satisfactory and aligned with my requirements. The team showed professionalism and technical expertise, ensuring the final output met my expectations.

In conclusion, while the company's website and design work are commendable, improvements in customer service and communication would significantly enhance the overall customer experience.