Linda

Відгук на Honda of Seattle

Service dept. is a nightmare

Service dept. is a nightmare each and every tIme. For 4 years I've taken my car here and each time has been horrible. I only took it here because I made the mistake of buying a maintenance agreement. Way too many problems to list. multiple times they've tried to charge me for work that was covered under maintenance and warranty coverage. I had to dispute it and they came back with oopsie that's covered. they also tried to say that something was under warranty but I would have to pay for the alignment due to the warranty fix. yet another
, oh looks like thats covered. appointment times mean nothing. I told the person on the phone why I was bringing it in. I walked in at my appt and was told they would need it all day.tell people that when they make the appt. takes hours just to do an oil change on a scheduled appt. after blatantly lying about warranty coverage I asked if it was safe to drive my car so I could possibly check with a reputable mechanic and they said they had no way to know if it was safe to drive. they wouldn't tell me if my car was still taken apart. guess where I had to get my car fixed? had the car in for maintenance and then a couple months later major repairs and more maintenance is needed. they didn't say the other maintenance work was needed. another 8 hours sitting in their lobby. 30k miles on a honda bought and maintained by seattle Honda is falling apart. There is zero trust in their absolutely shady service dept