I recently used the services of this company for i...
I recently used the services of this company for in-home care for my elderly parent. The caregivers were generally attentive and compassionate, and my parent seemed comfortable with them. However, the communication from the office staff could have been better. There were a few instances where scheduling changes were not communicated clearly, which led to some confusion. Additionally, I found the billing process to be a bit cumbersome, and it would have been helpful to have more transparency in that regard. Overall, the caregivers provided decent care, but there is definitely room for improvement in terms of administrative processes and communication.