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lucyhannett
2024-6-21 17:02:12

Avoid - Terrible customer service and poor products

Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service. Avoid and go for a UK based glasses company.

C
2023-7-13 0:50:27

I ordered contact lenses from Alensa and I couldn'...

I ordered contact lenses from Alensa and I couldn't be happier with my purchase. The website is user-friendly and the prices are really reasonable. The customer service is also top-notch. I would definitely recommend Alensa to others.

J
2023-7-11 12:41:42

I had a pleasant experience with Alensa. Their web...

I had a pleasant experience with Alensa. Their website is straightforward and easy to use. The prices are competitive and the delivery was prompt. The packaging was secure, and the quality of the products exceeded my expectations. I would definitely purchase from them again.

H
2023-4-17 4:02:23

Alensa.com is the best! 😊 I've bought contact lens...

Alensa.com is the best! 😊 I've bought contact lenses from them several times and they always deliver on time. The website is really easy to use and they offer a wide range of products. The customer support team is also very helpful. I would definitely recommend them!

H
2023-3-21 16:52:38

Alensa.com has been my go-to store for contact len...

Alensa.com has been my go-to store for contact lenses. Their website is easy to navigate and they have a great selection of products. The delivery is always prompt and the customer support team is fantastic. I am a loyal customer of Alensa and highly recommend them!

J
2023-1-9 5:27:24

I recently ordered from alensa.com and I must say,...

I recently ordered from alensa.com and I must say, they exceeded my expectations. I was blown away by the quality of their products. The website is user-friendly and the delivery was fast. I am really impressed!

S
2022-12-25 11:50:08

I placed an order on alensa.com and I am extremely...

I placed an order on alensa.com and I am extremely satisfied with their service. The order arrived quickly and the packaging was really good. The website was easy to navigate and the prices were competitive. I highly recommend Alensa!

N
2022-12-8 0:08:55

Alensa.com is just amazing! 😄 The website is so ea...

Alensa.com is just amazing! 😄 The website is so easy to navigate, and they have a great selection of contact lenses. The prices are also very competitive. I had a smooth and hassle-free experience. Highly recommend them!

C
2022-12-7 17:53:57

The experience was outstanding. The website was us...

The experience was outstanding. The website was user-friendly and the prices were really good. I received my order within the expected time frame. The products were of high quality and I am very happy with my purchase.