The company provided an average experience overall...
The company provided an average experience overall. The website was easy to navigate, with clear information about their services. However, the customer service could have been more helpful and responsive. I had difficulty reaching them on multiple occasions and the responses were not prompt. The shipment arrived on time, which was a positive aspect. However, the packaging was not as secure as I expected, and some items were damaged during transit. The tracking system was available, but it lacked real-time updates, which made it difficult to know the exact location of my shipment at any given time. Pricing was fair and competitive compared to other companies in the industry. In conclusion, while they delivered on their promises, there are areas in which they could improve to provide a better customer experience.